These terms of service form a contract between you and Hefei NikuoKao Toys Co., Ltd., the company that owns and operates the PuzzleCraft website and brand. By using the website, placing an order or commissioning a design service, you agree to be bound by these terms. The services described on this site are developed and operated by the developer PuzzleCraft, the brand and engineering studio of our company. Please read these terms carefully, together with our privacy policy, before you use any of our services.
1. Acceptance of These Terms
By accessing or using the website at https://www.puzzlecraft.hair, you confirm that you have read, understood and agree to be bound by these terms of service. If you do not agree with any part of these terms, you should not use the website or our services.
These terms apply to every visitor, customer and business partner, whether you browse the site, send an enquiry, place an order or commission a custom design project. When you deal with us on behalf of a company or another organisation, you confirm that you have the authority to bind that organisation to these terms.
We may update these terms from time to time as explained in section 20, and the latest version will always be published on this page. Your continued use of the website after an update means that you accept the new version.
2. About Our Services
PuzzleCraft, a brand of Hefei NikuoKao Toys Co., Ltd., designs, engineers and manufactures toys, wooden puzzles, educational sets, board games and related play systems. We also provide computer systems design and computer integrated systems design services that support toy production and quality control.
Our services include custom puzzle design, board game development, educational toy engineering, prototyping and testing, private label and OEM production, and the design of computer integrated manufacturing systems for our own factory and partner plants.
The descriptions of services on this website are intended to inform you about what we do. They do not, by themselves, create a binding agreement to provide any specific service. A binding agreement is created only when we accept a quotation or order as described in section 6.
3. Eligibility
Our business services are intended for adults who are at least eighteen years old. By using the website or our services, you confirm that you are at least eighteen years old and that you have the legal capacity to enter into a binding contract.
If you are younger than eighteen, you may use the website only with the involvement of a parent or guardian, and you may not place orders or commission work without their consent. We sell toy products for children to buy, but we sell them to adults, retailers and businesses rather than directly to children.
We may decline to provide services to anyone at our reasonable discretion, for example where a project is unlawful, unsafe or outside our area of expertise, and we will always explain our decision politely.
4. Use of the Website
You may use the website for lawful purposes only. You agree not to interfere with the normal operation of the site, not to attempt to gain unauthorised access to our systems, and not to use automated tools in a way that damages the site or disrupts other visitors.
The content on the website, including text, illustrations, photographs and design examples, is provided for information purposes. We take reasonable care to keep it accurate and current, but we do not guarantee that every detail is always complete, up to date or error free.
We may change, suspend or remove parts of the website at any time without notice. We will not be liable to you for any loss caused by the temporary or permanent unavailability of the website.
5. Accounts and Responsibilities
Some of our services may require you to create an account or register your details. If you create an account, you are responsible for keeping your login details confidential and for all activity that happens under your account.
You agree to provide accurate, current and complete information when you register, and to update that information if it changes. If we believe your account is being used in an unsafe or unlawful way, we may suspend it while we investigate.
We will treat messages and orders sent from your account as having your authority. If you think someone else has used your account, tell us immediately so that we can protect your details and take the necessary security steps.
6. Quotations and Orders
A quotation or estimate we provide describes the scope of a proposed project, the price and the timeline. Quotations are valid for the period stated in the document, which is usually thirty days from the date we issue them.
Your order is placed when you accept a quotation or place an order through our contact channels. We confirm an order only when we send you a written order confirmation describing the products, price and delivery terms. A contract is formed at that point, and it consists of the order confirmation together with these terms.
We may cancel an order at any time before production begins if we cannot meet the requirements, and we will refund any payment already received in full. After production begins, orders are subject to the cancellation rules described in section 9.
7. Pricing and Payment
All prices are quoted in the currency stated in the quotation or order confirmation. Prices may be adjusted if you change the scope of the project after the quotation is issued, and any such change will be confirmed with you in writing before we proceed.
We may require a deposit before production begins, and the balance becomes due according to the payment schedule set out in the order confirmation. Unless we agree otherwise, payment for custom projects is due in full before shipment.
If a payment is late, we may pause work on the order until the payment is received. Prices do not include taxes, duties or shipping charges unless we state otherwise, and any such charges will be added to your order at the applicable rate.
8. Shipping and Delivery
We ship products from our factory in Hefei to markets around the world. Delivery times shown in an order confirmation are estimates, not guarantees, and may change because of customs, transport delays or events outside our control.
Delivery risk passes to you when the products are handed to the carrier, unless we agree otherwise in writing. We will do everything reasonable to meet agreed delivery dates, and we will keep you informed if an expected date changes.
For international orders, you are responsible for import duties, taxes and any customs paperwork required in your country. Please check your local rules before ordering, and tell us if your delivery address has any special requirements such as freight forwarding or restricted packaging.
9. Inspection and Returns
Please inspect your products on receipt. If any items are missing, damaged or not what you ordered, you must tell us within fourteen days of receiving them, and we will arrange a replacement or a refund as appropriate.
Custom and private label products are made to your specification, so they cannot be returned for reasons of taste once production has begun. If we make an error in the specification you confirmed, we will correct it at our cost.
Standard retail products may be returned within thirty days of delivery if they are unused and in their original packaging, subject to any consumer rights that apply in your country. Return shipping is your responsibility unless the return is due to our error.
10. Warranties and Remedies
We warrant that our standard products will conform to their published description and that our custom products will conform to the specification you confirmed. We warrant that materials and workmanship will be free from defects for a period of twelve months from delivery.
If a product fails to meet this warranty, your sole remedy is a replacement of the defective items or a refund of the price you paid, at our option. This warranty does not cover damage caused by misuse, accidents, normal wear or failure to follow care instructions.
To the fullest extent permitted by law, we give no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Nothing in these terms limits your statutory consumer rights, which always prevail.
11. Custom and OEM Work
Custom and OEM projects are governed by the order confirmation together with any separate manufacturing agreement we sign. Such an agreement may set out confidentiality terms, tooling ownership, minimum order quantities and specific quality standards.
Unless a manufacturing agreement says otherwise, tooling and moulds created for your project are our property, but we will keep your brand files confidential and use them only to produce your orders. We will never produce your private label product for anyone else without your permission.
You are responsible for ensuring that your custom design does not infringe the rights of any third party, and that any artwork or materials you provide are yours to use. We may ask you to confirm this in writing before we begin production.
12. Intellectual Property Rights
All content on this website, and all designs, drawings, prototypes and product concepts we create for our own brand, are the intellectual property of Hefei NikuoKao Toys Co., Ltd. or its licensors. Nothing in these terms gives you any right to use that content except as needed to use the website and our services.
For custom projects, ownership of the final design is transferred to you once we receive full payment, unless a separate agreement provides otherwise. Draft concepts, working files and rejected proposals remain our property unless we agree in writing that they are yours.
You may not copy, reproduce, redistribute or create derivative works from our content or our brand assets without our prior written permission. The PuzzleCraft name and logo may not be used in any way that suggests endorsement without our consent.
13. Your Content and Submissions
When you send us artwork, product ideas, specifications or other materials for a project, you keep ownership of that material and grant us a licence to use it for the purpose of performing our services for you.
You confirm that you have the right to provide the material, that it does not infringe the rights of any third party and that it is lawful. You agree to keep copies of your own material, because we cannot be responsible for loss or damage to files you send us.
We treat your submissions as confidential and use them only for your project. If you send us an unsolicited idea for a product, you acknowledge that similar ideas may already exist, and we may develop our own products that are similar to the general concept.
14. Acceptable Use
You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of others or restrict anyone from using them. You must not use the site to send spam, publish offensive content or attempt to disrupt our systems.
You must not attempt to reverse engineer, disassemble or otherwise exploit any software or technology we provide, except where the law allows it. You must not use automated tools to scrape or harvest data from the website.
If you breach this section, we may suspend your access to the website and refuse to provide services to you. We may also report serious breaches to the relevant authorities.
15. Third Party Links and Services
Our website may contain links to third party websites and services that are not operated by us. We provide these links for your convenience, and we have no control over their content or practices.
Your use of third party services is governed by their own terms and policies, and we are not responsible for anything that happens when you use them. If you follow a link and encounter a problem, please contact the operator of that site directly.
When we use third party tools to run our own services, such as payment processing or email delivery, your use of those services is subject to both our terms and the applicable terms of the provider.
16. Disclaimers
To the fullest extent permitted by law, the website and our services are provided as is and as available, without any warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, timely, secure or free from errors.
We make reasonable efforts to keep the website accurate and reliable, but information about products, pricing and availability may change, and we recommend that you confirm details with us before relying on them.
We do not warrant that any content on the website is appropriate or available for use outside the regions we serve, and accessing the website from locations where its content is unlawful is your responsibility.
17. Limitation of Liability
To the fullest extent permitted by law, neither we nor our officers, employees or agents will be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost data or loss of goodwill, arising from your use of the website or our services.
Our total liability for any claim arising out of or relating to these terms, whether in contract, tort or otherwise, will not exceed the amount you paid to us for the specific service or product that gave rise to the claim.
Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
18. Indemnification
You agree to indemnify and hold harmless Hefei NikuoKao Toys Co., Ltd., its officers, employees and agents from and against any claims, damages, losses, liabilities, costs and expenses, including reasonable legal fees, arising out of your use of the website, your breach of these terms or your violation of any law or the rights of a third party.
This indemnity applies to claims arising from material you submit to us, including claims that such material infringes the intellectual property rights of a third party. It also applies to claims arising from your use of the website in a way that is unlawful or prohibited.
We will notify you promptly of any claim covered by this section and allow you to participate in the defence at your own expense, provided that you do not admit liability on our behalf without our written consent.
19. Suspension and Termination
We may suspend or terminate your access to the website, or refuse to provide services to you, if you breach these terms, if we suspect fraud or unlawful activity, or if we are required to do so by law. We will give you notice where it is reasonable to do so.
You may cancel any agreement with us by written notice if we are in material breach of these terms and fail to remedy that breach within a reasonable time. Any amounts you owe us for services already provided will remain payable.
On termination, the sections of these terms that by their nature should survive, including intellectual property, indemnification, limitation of liability and governing law, will continue to apply.
20. Changes to These Terms
We may revise these terms from time to time to reflect changes in our services, our business or the law. When we do, we will update the effective date at the top of this page and post the new version here.
If a change is significant, we will draw your attention to it on our website or by email where we have your contact details. Your continued use of the website or our services after the change takes effect means that you accept the revised terms.
Changes apply to orders placed and services used after the new version is published. Orders already confirmed at the time of a change remain governed by the version of these terms that applied when they were confirmed, unless we agree otherwise in writing.
21. Governing Law and Dispute Resolution
These terms are governed by the laws of the People Republic of China, without regard to its conflict of law principles. The courts of Hefei, Anhui Province shall have exclusive jurisdiction over any dispute arising from these terms, except where mandatory consumer protection law in your country requires otherwise.
Before starting any formal dispute, we ask that you contact us and give us a fair opportunity to resolve the matter. Most questions can be answered, and most concerns can be fixed, with a short conversation.
If a dispute cannot be resolved informally, we will work with you to find the most efficient process available under the applicable law. Nothing in this section limits any rights you have as a consumer under the law of your country of residence.
22. Contact Information
If you have any questions about these terms or about any agreement with us, please contact us by email at reach@puzzlecraft.hair or by telephone at +14843962306 during business hours.
Our postal address is Hefei NikuoKao Toys Co., Ltd., Room 501, Tower A, Hailong Building, No. 88 Suixi East Road, Yaohai District, Hefei - 230000, China (CN). We will respond to your message as soon as possible.
We value every relationship we build, and we would always rather talk through a question than leave it unanswered. If there is anything in these terms you would like explained, please do not hesitate to get in touch.